1. Agreement to Terms
These Terms govern your access to and use of VenueBill, the booking, billing, and client-portal software for wedding and event venues (the "Service"). VenueBill is operated by BrightPrompt Consulting LLC ("VenueBill," "we," "our," or "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you use the Service for a business or other organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.
2. The Service
VenueBill gives venue owners and their teams tools to manage event dates, build quotes and packages, create invoices and contracts, collect deposits and scheduled payments, and give couples a private portal. We provide the software; you are responsible for how you use it and for the accuracy of the information you enter.
We may add, change, or remove features over time. We will try to give reasonable notice of material changes that reduce core functionality.
3. Account Registration
You must be at least 18 years old and provide accurate, complete information to create an account. You are responsible for keeping your credentials confidential, for activity under your account, and for making sure team members who use the account follow these Terms.
Notify us promptly at support@venuebill.com if you believe your account was accessed without permission.
4. Your Client Transactions
Deposits and payments you collect through VenueBill are transactions between you and your couples or clients. You set the amounts, schedules, cancellation terms, and refund policies. You are responsible for communicating those terms, delivering the services paid for, and resolving refunds, disputes, and chargebacks.
For online card payments, the processing amount disclosed at checkout is charged to the payer on top of the invoice principal. If the payment is refunded, the invoice principal is returned but the processing amount generally is not, except where law requires otherwise.
VenueBill is a software provider. We are not a party to your event contracts, an escrow service, or the party that decides whether a deposit is refundable.
5. Payment Terms
Subscription Billing
VenueBill offers two paid plans. Pro costs $39 per month. Premium costs $59 per month. A card is required to begin the 14-day trial. The plan selected at checkout starts billing automatically when the trial ends unless you cancel first. Both plans are described on our pricing page, billed monthly in advance, and renewed automatically unless you cancel. Full billing details, including how upgrades, downgrades, and price changes work, are in our Subscription and Billing Disclosures.
Payment Processing
Payments are processed through Stripe, our third-party payment processor. By subscribing, you authorize Stripe to charge your payment method. Stripe is responsible for processing your payment information securely.
Cancellation
You can cancel your subscription at any time from your account settings. Cancellations take effect at the end of your current billing period. You will not be charged for future billing periods after cancellation.
Refunds
Subscription fees are generally non-refundable. If you believe you are entitled to a refund, please contact us at support@venuebill.com within 14 days of the charge.
Failed Payments
If your payment fails, we will attempt to process it again. If payment fails multiple times, we may suspend or cancel your account. You are responsible for keeping your payment information current.
6. Intellectual Property Rights
The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by VenueBill or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.
You own your data. You retain all rights to your invoices, estimates, client information, and other data you create in VenueBill. You grant us a limited license to use your data to provide and improve the Service.
7. Limitation of Liability
In no event shall VenueBill or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Service, even if VenueBill or an authorized representative has been notified orally or in writing of the possibility of such damage.
To the fullest extent permitted by law, VenueBill's total liability to you for any claim shall not exceed the amount you have paid VenueBill in the 12 months prior to the claim, or $100, whichever is less.
8. Disclaimers
The materials on VenueBill are provided on an 'as is' basis. VenueBill makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
VenueBill does not warrant that the materials on the Service are accurate, complete, or current. You assume all responsibility and risk for the use of the materials.
9. Termination
VenueBill may terminate or suspend your account and right to use the Service immediately, without prior notice or liability, for any reason whatsoever, including if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. You may request your data by contacting support@venuebill.com. We will delete your data according to our privacy policy.
10. Governing Law
These Terms are governed by applicable United States law, without regard to conflict-of-law rules. Any dispute must be brought in a state or federal court that has jurisdiction over the parties and the dispute. Nothing in this section prevents either party from seeking urgent injunctive relief in a court with jurisdiction.
11. User Conduct
You agree not to use VenueBill to:
- Violate any laws or regulations
- Infringe on anyone's intellectual property rights
- Harass, threaten, defame, or otherwise violate the rights of any person or entity
- Send spam or messages to people who have not agreed to receive them
- Misrepresent your identity, authority to bill someone, or authority to collect a payment
- Create or transmit viruses, malware, or other malicious code
- Attempt to gain unauthorized access to any part of the Service
- Collect data without authorization or bypass security measures
- Reverse engineer, scrape, resell, or copy the Service except as allowed by law
12. VenueBill Event and Payment Reminders
Clients may choose to receive transactional text messages from VenueBill on behalf of the venue that sent their invoice. Messages may include invoice notices, upcoming or overdue payment reminders, payment confirmations, and time-sensitive event updates. VenueBill does not use this program for promotional marketing.
Message frequency varies with invoice, payment, and event activity. Message and data rates may apply. Consent is not a condition of any purchase. You may use the invoice and checkout without opting in to text messages.
Reply STOP to any message to unsubscribe. Reply HELP for help, or contact support@venuebill.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how mobile information and consent records are handled.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: support@venuebill.com
VenueBill is operated by BrightPrompt Consulting LLC.